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This page sets out the legal framework that governs your use of shotogel, including how we handle your account, what obligations apply to both sides, and where to raise a question if something is unclear. Access to shotogel depends on local law and is available only in eligible regions where permitted.
Our legal terms exist to make the relationship between you and shotogel clear from the first session. When you open an account and move funds through DANA or GoPay, those actions fall within the scope of these terms. We do not collect or process payment data beyond what is required to complete a wallet transaction — DANA deposits and GoPay transfers are handled through the respective e-wallet infrastructure, not stored on our side beyond the transaction record visible in your account history. These terms apply to all account activity: game sessions, wallet movements, account settings and support interactions. They do not cover third-party services that operate under their own terms — for example, the DANA or GoPay apps themselves, or any external site you navigate to from a link. Where a section of these terms depends on local law, we say so plainly rather than asserting a universal claim. Availability of any feature or service is subject to the laws of your region. If you are accessing shotogel from a jurisdiction where online account activity is restricted, it is your responsibility to check local rules before continuing. We aim to keep these terms readable; where a clause is unclear, the support team is the right place to start.
Not every interaction with shotogel falls under the same policy clause. Understanding the boundary helps you know where to direct a question and what these terms actually govern.
Creating an account, logging in, updating credentials and managing your session all fall inside this policy. We set the rules for account eligibility, session conduct and what happens if access is restricted in your region under local law.
Deposits and withdrawals processed through DANA or GoPay are covered by our transaction terms. The record of each movement is visible in your account dashboard after login. We do not control the e-wallet app's own terms, which sit outside our policy.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, PG Soft and Spadegaming — is covered by these terms during your session. Studio-level rules about individual game mechanics are set by the studio, not by us.
External links, third-party apps or services you reach from outside shotogel operate under their own terms. We are not responsible for how those services handle your data or conduct. If a dispute involves a third-party service, raise it directly with that provider.
You hold several practical rights as an account holder that you can exercise at any time. Your transaction history — every DANA deposit and GoPay transfer — is accessible from your account dashboard after login; you do not need to contact support to retrieve a record of your own activity. If the details registered to your account contain an error, such as a misspelled name or an outdated contact address, the account settings section is the first place to check. Some changes require identity verification, and the fields shown there will tell you exactly what is needed. If you believe a transaction has been recorded incorrectly, our support team can open a review. We keep a log of all account actions, and a disputed entry can be checked against that log. Raising a question through the live chat channel gets the issue into our queue without delay. You also have the right to ask what data we hold on your account — submit that request through the support form and we will respond within the timeframe shown there.
Your full transaction log is available in the account dashboard. Every wallet movement — deposits via DANA or GoPay, and any withdrawal processed — appears there with a timestamp. No separate request is needed to access your own history.
Account settings let you update contact information directly. Changes that affect identity verification will prompt an additional step shown in the form. Follow the on-screen fields to complete the correction.
If a clause in these terms raises a question, our live support channel is the right place to start. The team can clarify how a term applies to your specific account situation without you needing to navigate the full policy document.
You can ask what information we hold linked to your account. Submit the request through the support form, and the response timeframe will be shown in the confirmation you receive after submitting.
If a policy question comes up during your session — whether it is about a transaction record, an account restriction or a clause in these terms — there are three ways to get it into the right hands. Choose the path that suits the urgency of your question.
The live chat button is available from within your account once you are logged in. This is the quickest path for account-specific questions, including disputes about a DANA or GoPay transaction recorded in your history.
For written policy requests — including requests to know what data we hold or to flag an inaccuracy in your account record — use the support form. You will receive a confirmation with a reference number and an expected response window.
Policy or legal correspondence that requires a written record can be directed to our contact email, shown on the support page after login. This route is suitable for formal requests where you want a documented thread.
Shotogel's policy commitments cover areas that operate in the background of every session. Understanding how we approach data handling, cookies, account retention and security gives you a clearer picture of what these terms actually mean in practice.
We collect information — name, contact details, wallet identifiers for DANA or GoPay — only to operate your account and process transactions. We do not sell account data to third parties. The scope of what we hold is visible when you submit a data request through support.
Cookies are used to maintain your session state and remember account preferences between visits. You can manage cookie settings through your browser. Disabling session cookies may affect how your account loads, particularly on mobile browsers where session continuity matters most.
We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. If you want to know the specific retention period that applies to your account, raise the question through the support form.
To update, correct or query information held on your account, start with account settings for self-service changes, or use the support form for changes that require our team to act. The form asks you to confirm your identity before any record is altered.
These are the questions that come up most often when account holders read through the legal terms. Each answer reflects how the policy actually applies to your account and your activity on shotogel.
Access to shotogel depends on local law and is available only where local regulations permit it. If you are in a region where access is restricted, these terms still apply to any account you hold, but we cannot guarantee service availability. Check your local rules before continuing to use the account.
Every DANA deposit and GoPay transfer is recorded in your account dashboard, accessible after login. The log shows the amount, direction and timestamp of each movement. You do not need to contact support to retrieve your own transaction history — it is there whenever you need it.
Open account settings after logging in and look for the details you need to change. Fields that affect identity verification will show additional steps on screen. If a correction cannot be made through self-service settings, submit a request via the support form with your account reference.
Yes. Submit a data request through the support form, and we will confirm what information is linked to your account. The confirmation you receive after submitting the form will include a reference number and the expected response timeframe shown at the time of submission.
Start with live chat for account-specific disputes, or use the support form if you want a written record. For formal legal correspondence, the contact email shown on the support page after login is the appropriate channel. Include your account reference so the team can locate the relevant record quickly.
We retain account records for a period after closure as required by applicable rules. The exact retention period depends on the nature of the data and the rules that apply in your region. To get specifics about your account, raise the question through the support form.