These terms set out the rules that govern your shotogel account, your transactions through DANA and GoPay, and your access to every lobby section on this platform. Read them before you start — they are the agreement between you and us, and they apply each time you log in from any device in a supported region where local law permits access.
Applies to all account activity
DANA & GoPay transactions covered
Access subject to local law
Indonesia-facing service terms
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How These Terms Apply to Your Account
By creating an account on shotogel and using any part of the platform — slots, live casino tables, sports markets including Liga 2 Match Bet and Serie A Handicap Odds, or crash games such as Aviator Fast Round — you confirm that you have read and accepted these terms in full. Access to this platform and all related services is available only where permitted by local law and in eligible regions; it is your responsibility to verify that accessing the service is lawful where you are located. These terms govern how your account is created, verified, suspended or closed. They also govern how funds move through your connected wallet — whether that is DANA or GoPay — and how any dispute between you and us is handled. We may update these terms when platform features change or when applicable regulations require it. When that happens, the updated version takes effect from the date it is published here. Continuing to use your account after an update means you accept the revised terms. If you do not agree, you should stop using the platform and contact support to close your account. The current version of these terms is always shown on this page.
DANA
Transactions processed through DANA are subject to these terms and the transaction policies visible in your account dashboard after login.
GoPay
GoPay deposits and withdrawals follow the limits and verification steps shown in the cashier section of your account; these terms govern how disputes are raised.
Account Wallet
Your account wallet balance is held according to the rules in these terms. The current state of your balance is shown in your account dashboard after login.
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What Falls Inside and Outside These Terms
These terms have a defined scope. Understanding what they do and do not cover helps you know where to look when a question arises. Account access rules, your wallet transactions, and the content we publish on this platform all sit inside this agreement. Third-party services connected to your account — such as your DANA or GoPay wallet provider — operate under their own separate terms, which we do not control.
Account Access
Rules covering how you open, verify and maintain your shotogel account, including login credentials, session behaviour across devices and account closure, are all governed by these terms.
Transactions
Any fund movement connected to your account — DANA deposits, GoPay withdrawals, balance adjustments — falls within these terms. The exact limits and steps are shown in the cashier section of your account.
Platform Content
The games, odds markets, lobby sections and support materials we publish on shotogel are our own content and are covered by these terms regarding fair use, restrictions and intellectual property.
Third-Party Services
Your DANA or GoPay wallet, your mobile device operating system and any external network you use are outside the scope of these terms. Issues with those services should be directed to the relevant provider.
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Practical Actions Available to You Under These Terms
These terms are not only obligations — they also give you specific actions you can take at any point. You have the right to review the transaction record tied to your account, including every DANA and GoPay movement logged since registration. If any account detail — your registered contact, linked wallet or display name — is incorrect, you can request a correction by reaching support directly. Questions about how a specific rule applies to your situation are welcomed; our support team reads every message and can direct you to the relevant section of this agreement. You also have the right to request that your account be closed if you decide the platform is no longer right for you. Submitting that request through our support channel starts the process, and we will confirm the steps and timeline shown in the account closure section of these terms. Every action listed here has a corresponding path inside your account or through our support channel — nothing requires you to contact a third party.
Review Your Records
Your full transaction history — including DANA and GoPay entries — is visible in the account history section after login. No separate request is needed to view it.
Correct Account Details
If your registered contact or linked wallet details are wrong, reach our support team with the correction request and we will guide you through the verification steps required.
Raise a Policy Question
Any clause in these terms can be queried through our support channel. Send your question with your account reference and we will respond with the relevant section explained in plain language.
Request Account Closure
Submit a closure request through support. The steps and any balance withdrawal conditions are set out in the account closure section of these terms, which support can walk you through.
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How to Reach Us About These Terms
If any part of these terms is unclear or you need to take a specific action — correcting account details, querying a DANA or GoPay transaction, or requesting account closure — our support team is the right place to start. Send your account reference with your message so we can locate your record and respond with the specific section of these terms that applies to your situation.
Live Chat
Open the live chat widget from any page after login. Mention your account reference and the specific terms question or action you need — support will confirm the steps that apply to your account.
Email Support
For written records of a terms query, email our support address shown in your account dashboard. Include your registered contact and a summary of the clause or transaction you are asking about.
Account Help Centre
The help section inside your logged-in account links directly to the policies covering DANA deposits, GoPay withdrawals, account verification and closure procedures — check there first for a quick answer.
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How We Handle Data, Cookies and Account Security
Our approach to data, session handling and account security is part of the same agreement these terms establish. When you log in to shotogel from your phone or a browser, a session is created using standard account-security practices. Cookies are used to maintain that session and to remember your preferences — such as your preferred lobby section or linked wallet. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions. Account data we hold — your registered contact, transaction log and wallet link — is retained in line with the purposes described in these terms and in our privacy policy. If you want to know exactly what data we hold against your account, raise a request through support with your account reference. We do not share your account data with third parties except where required to process your DANA or GoPay transactions or where required by applicable law.
Session Cookies
Cookies keep your session active across pages so you do not have to re-enter credentials when switching between the lobby and your account wallet. Manage them in your browser settings.
Account Data Retention
We retain your registration details and transaction history for the period set out in these terms and applicable regulations. The current retention period is described in the privacy policy linked from your account dashboard.
Wallet Transaction Security
DANA and GoPay transactions are processed through the verification steps shown in the cashier section. We do not store full wallet credentials — only the reference needed to confirm a transaction.
Data Request Contact
To ask what data we hold, request a correction or ask about retention, contact support with your account reference. We will respond with the information described in the relevant section of these terms.
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Common Questions About These Terms
The questions below cover what members most often ask when reading these terms for the first time. If your question is not here, reach support through the live chat or email path shown in your account dashboard.
Do these terms apply to my DANA and GoPay transactions?
Yes. Every fund movement connected to your account — whether it goes through DANA or GoPay — is governed by these terms. The specific limits and verification steps for each wallet are shown in the cashier section of your account after login.
What happens if shotogel updates these terms?
When we update these terms, the new version is published on this page with the effective date. Continuing to use your account after that date means you accept the updated version. If you disagree, contact support to close your account before the update takes effect.
How do I correct a detail on my account under these terms?
Contact our support team through live chat or email with your account reference and the detail you need corrected. Support will confirm the verification steps required before any change is made, as set out in the account management section of these terms.
Can I request a copy of my transaction history?
Your full transaction log — including every DANA and GoPay entry — is visible in the account history section after login, so no separate request is usually needed. If you need a formal record, raise the request through support with your account reference.
What does it mean that access depends on local law?
It means these terms only apply where using the platform is permitted under the laws and regulations of your region. It is your responsibility to confirm that access is lawful where you are. We do not make legal determinations on your behalf.
How do I request account closure under these terms?
Submit a closure request through our support channel — live chat or email works for this. Support will confirm the steps, including any balance withdrawal conditions, as described in the account closure section of these terms. The process starts from the date your request is received.
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